Services / Chat
An AI bot handles those while your team focuses on the conversations that actually need a human. WhatsApp, your website, or any channel your customers use.
Automated flows for support, order updates, and lead qualification—on WhatsApp where your customers already are. Integrated with your CRM.
Trained on your product docs, FAQs, and knowledge base. Available 24/7 to answer questions and capture leads while your team sleeps.
End-to-end flows that book appointments, process payments, and trigger follow-ups—without a human touching the process.
One AI backend, every channel. Deploy across WhatsApp, website, Messenger, Instagram, and Slack without rebuilding anything.
/runesu// Chat Assistant Architecture
CHANNELS:
WhatsApp Business API
Website Widget
Facebook Messenger
Instagram DM
Slack
AI BACKEND:
LLM (OpenAI / Ollama)
Vector DB (Pinecone)
Knowledge Base (your docs)
INTEGRATIONS:
CRM → Lead capture
Booking → Appointment sync
E-commerce → Order updates
Support → Ticket creation
// Example: WhatsApp Bot Flow
1. User sends message
2. AI understands intent
3. Fetches relevant data
4. Responds with answer
5. Logs to CRM
6. Triggers follow-up if neededWhatsApp Business API, OpenAI, Ollama, Flowise, LangChain, Pinecone, n8n, custom webhooks
Let's talk about which conversations are safe to automate, which need a human, and whether it's worth building right now.